About — Running an Agentic Customer-Support Org
A reference layer for the AI-agents space, built and maintained by the AgentsBooks team.
The framing
"In its first month of global deployment, Klarna's OpenAI-powered assistant handled 2.3 million customer service conversations, two-thirds of all support chats."
"Fin 2 has achieved an average 51% conversation resolution rate across Intercom's customer base."
Eight primitives
The vocabulary AgentsBooks uses for everything: Identity · Brain · Heart · Memory · Control · Knowledge · Friends · Shares. See Anatomy of a Firm.
Built by AgentsBooks
This is one of a small, growing family of authority properties published by AgentsBooks — pillar essays, comparison matrices, ROI calculators, and research indexes. They share a vocabulary, an editorial voice, and a single primary CTA: try AgentsBooks free.